Alex Popell

Experience

• Technical Solutions Developer - Google Cloud Platform

  | Google | Apr 2022 to Present

  • Work with Google Cloud customers on their production environments to resolve issues and achieve production readiness, availability, and scale through effective diagnosis, resolution, documentation, or implementation of investigation tools
  • Support a variety of Google Cloud Platform product offerings including Google Compute Engine, Google Kubernetes Engine, Identity and Security, and more
  • Understand customer issues, advocate for their needs with internal product and engineering teams, to find ways to improve the product, and drive production changes
  • Act as subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud Platform

• Senior Operations Engineer

  | Postmedia Network Inc. | Oct 2021 to Mar 2022

  • Production system support in a Linux-based environment
  • High Availability (HA) capacity planning, execution, and maintenance
  • Participate in rotating call schedule to provide 24/7 support
  • Work within an Agile development environment

• Systems Administrator

  | Points | Dec 2018 to Oct 2021

  • Ensure Service Level Agreements (SLAs) are met through proactive support and issue resolution
  • Continuously evaluate infrastructure for improvement opportunities, implementing changes to enhance efficiency and reliability
  • Provide 24/7 on-call support, promptly addressing critical issues and minimizing downtime
  • Monitor and triage security alerts from various tools, refining and optimizing them for accurate detection and response
  • Actively participate in strengthening the overall security program, including vulnerability management, penetration testing, and security awareness initiatives

• Infrastructure Support Specialist

  | Points | May 2017 to Dec 2018

  • Provide user orientation, assist with software and hardware challenges, and support both standard and business-specific applications across workstations, laptops, and printers
  • Configure, deploy, and maintain networked devices, ensure timely software updates, and manage incident tracking & log history for all workstations
  • Act as a secondary contact for vendor support, and actively procure needed hardware and software
  • Generate and maintain up-to-date documentation and procedures, provide first-line support for system changes, moves, and setups, and handle diverse technical requests as they arise

• Information Security Analyst (Co-op)

  | Control Gap Inc. | Aug 2016 to Dec 2016

  • Generate and contribute to various reports essential for project success, including compliance assessments, gap analysis, project scoping, process flow diagrams, and regular status updates
  • Actively participate in client interviews by setting agendas, crafting targeted questions, and diligently capturing key information through comprehensive notes and meeting minutes
  • Conduct thorough validation of client-provided evidence artifacts, meticulously examining documentation, system configurations, and process and system outputs to guarantee accuracy and reliability